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My Swisscom E-Mail myCloud TV Network status Find a shop Contact

Swisscom Services

Technical support & services

From expert technical support in your home to free online support, Swisscom Services are always there for you.

New offers

Technical support - My Service

From CHF 5.90/mth

  • Support from Swisscom's My Service experts.
  • For computer, tablet, printer, e-mail and mobile phone problems.
  • On the phone, in a Swisscom Shop and at home.


Free online courses – Swisscom Academy

For free

  • Take the opportunity and attend our online courses for free!
  • All you need is a device and an internet connection. Registration is very simple: Enter your email address, first and last name and you can enjoy the online course.
6 Months for free

Internet security

From CHF 6.90/mth for 10 devices

  • Protect your computer, tablet and smartphone
  • Security and antivirus program
  • Data protection, banking protection, Family Manager, etc.

Free services

Contact Swisscom by text

For questions about services, invoices or products, you can also contact Swisscom 24/7 by SMS, Apple Business Chat or WhatsApp. Wherever you are in Switzerland, get in touch with Swisscom free of charge, quickly and easily.

Information and wake-up call service

From CHF 0.50/call

  • Wake-up calls
  • Call 1811 for directory enquiries
  • Speaking clock, weather and other services

On-site technical support – Our Swisscom Partner Mila

From CHF 79.-per callout

  • Mila Friend: Support in your neighbourhood
  • Mila Professional: For complex issues, an external technician will visit
  • Reliable, quick and cost-effective

Mobile phone repairs
(Repair Center)

From CHF 119.-/repair

  • Repair carried out by a certified service engineer
  • 24-hour turnaround at the Repair Center, 3-hour turnaround with the Express option
  • 6 month’s guarantee on the repaired device