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Swisscom Services

Technical support & services

From expert technical support in your home to free online support, Swisscom Services are always there for you.


Technical support for the elderlyOur experts will help you quickly and easily on the phone. If necessary, they access your devices remotely, for example to make settings. So you can stay at home safely.

For free until the end of April 2020

  • When installing and using digital communication media such as WhatsApp, Skype or e-mail.
  • When online shopping and eBanking.
  • In ensuring the functionality of the smartphone and PC / notebook

Call us at: 0800 822 830Mon – Fri, 8 am – 9 pm Sat from 8 am – 5 pm


Free online courses – Swisscom Academy

For free

  • Take the opportunity and attend our online courses for free!
  • All you need is a device and an internet connection. Registration is very simple: Enter your email address, first and last name and you can enjoy the online course.
6 Months for free

Internet security

From CHF 6.90/mth for 10 devices

  • Protect your computer, tablet and smartphone
  • Security and antivirus program
  • Data protection, banking protection, Family Manager, etc.

Free services

Contact Swisscom by text

For questions about services, invoices or products, you can also contact Swisscom 24/7 by SMS, Apple Business Chat or WhatsApp. Wherever you are in Switzerland, get in touch with Swisscom free of charge, quickly and easily.

Information and wake-up call service

From CHF 0.50/call

  • Wake-up calls
  • Call 1811 for directory enquiries
  • Speaking clock, weather and other services

On-site technical support – Our Swisscom Partner Mila

From CHF 79.-per callout

  • Mila Friend: Support in your neighbourhood
  • Mila Professional: For complex issues, an external technician will visit
  • Reliable, quick and cost-effective

Mobile phone repairs
(Repair Center)

From CHF 119.-/repair

  • Repair carried out by a certified service engineer
  • 24-hour turnaround at the Repair Center, 3-hour turnaround with the Express option
  • 6 month’s guarantee on the repaired device