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Cancelling or suspending a subscription

On this page:
You will find information about cancelling your subscription, the minimum contract term and the notice period – or request a suspension of your mobile contract.

Cancel subscription

Contact us if you would like to cancel your mobile subscription, fixed network, TV or Internet services.

If you wish to withdraw from the contract outside the regular termination period, you will normally be charged for the outstanding instalments up to the minimum contract period.

Note: You can also put your mobile contract on hold. Instead of cancelling your contract and losing your mobile number, you can put your contract on hold for up to 12 months. You can then reactivate the subscription and use the same telephone number again.

Costs in case of an early subscription change

If you would like to change your mobile subscription to a lower subscription fee within the first 12 months after signing or extending the contract, you will be charged a one-off fee of CHF 300. It does not matter whether you have purchased a device at a reduced subscription price or not. After the first 12 months, a change of subscription does not result in any costs.






    

Minimum contract term

The minimum contract term for a mobile subscription is 12 months. This means that if you want to cancel your mobile subscription within 12 months of signing or renewing your contract, you will be liable for the remaining monthly charges until the end of the minimum contract or extension period.

 

Two months’ notice is required before you can withdraw from a contract without additional costs.






Conditions for changing subscription

You can switch to a subscription with a higher monthly charge at any time free of charge. A charge for switching will apply in the following cases:

  • If you switch to a subscription with a lower monthly charge within the first 30 days of signing the contract. In this case, you will be charged an extra CHF 150.– on your next Swisscom bill.
  • If you switch to a subscription with a lower monthly charge within the first 6 months of extending your mobile contract and benefiting from a new mobile phone at a discount price. In this case, you will be charged an extra CHF 200.– on your next Swisscom bill.





Suspending mobile subscriptions

If you don’t need your mobile subscription for a while, for instance if you plan to go abroad for a lengthy stay, you can put your contract on hold. The suspension period can be between two and 12 months. You won't be charged any monthly fees during this period. After reactivation you can use the same telephone number again.

 

You can easily set up temporary subscription suspension in the Customer Center.

Requirements

  • You cannot put your mobile subscription on hold if you are still paying mobile phone instalments. If you still wish to put your contract on hold, you need to settle any outstanding device instalments in the Customer Center first.
  • You can only put your subscription on hold once during the minimum contractual term.

You cannot put fixed network, TV and Internet subscriptions on hold; the option is not available for DSL and Natel®Pro either.

Cost and time period

  • A one-off fee of CHF 25.– is charged for suspension.
  • You do not pay any monthly subscription fees during suspension.
  • The minimum contract period is extended by the respective number of months.
  • Please contact us if you wish to resume service before the time.
  • On expiry of the minimum contractual term, you can change to a lower cost subscription or Prepaid as an alternative to temporary suspension. Please note, however, that you must make one call a year for Prepaid.





Switching provider

If you wish to switch to a different provider (porting your telephone number), we recommend that you do the following:

  Contact Swisscom
Contact us before signing a contract with a new provider. We will take care of cancelling your existing services and ensure that you will not incur unexpected charges, expenses or delays. Please inform us if you wish to port your existing phone number to your new provider.


  Sign the contract with your new provider.





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