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Cancelling or suspending a subscription

On this page:
Find out about cancelling your subscription, the minimum contract term and the notice period. You can also pause your subscription or convert to prepaid.

Cancel subscription

Contact us if you would like to cancel your mobile subscription, fixed network, TV or Internet services. If you are a residential customer, your mobile contract can instead be put on hold for up to 12 months. This will ensure that you retain your mobile number and are able to use your subscription as usual once it is reactivated.

If you wish to withdraw from the contract outside the regular termination period, you will normally be charged for the outstanding instalments up to the minimum contract period.

Minimum contract term

The minimum contract term for a mobile subscription is 12 months. This means that if you want to cancel your mobile subscription within 12 months of signing or renewing your contract, you will be liable for the remaining monthly charges until the end of the minimum contract or extension period.

Two months’ notice is required before you can withdraw from a contract without additional costs.

Conditions for changing subscription

You can switch to a subscription with a higher monthly charge at any time free of charge. A charge for switching will apply in the following cases:

  • If you switch to a subscription with a lower monthly charge within the first 30 days of signing the contract. In this case, you will be charged an extra CHF 150.– on your next Swisscom bill.
  • If you switch to a subscription with a lower monthly charge within the first 6 months of extending your mobile contract and benefiting from a new mobile phone at a discount price. In this case, you will be charged an extra CHF 200.– on your next Swisscom bill.

Suspending mobile subscriptions

As a Swisscom residential customer, you can pause your mobile subscription for a period of two to 12 months.  You won't be charged any monthly fees during this period and use your phone number again once the subscription reactivates. If you change your mind, you can reactive your subscription at any time in My Swisscom.

  • Pausing a contract is an option for residential customers. Business customers should contact Swisscom..
  • You cannot put your mobile subscription on hold if you are still paying mobile phone instalments. If you still wish to put your contract on hold, you need to settle any outstanding device instalments on My Swisscom (Customer Center)(opens in new tab) first.
  • You can only put your subscription on hold once during the minimum contractual term.

You cannot put fixed network, TV and Internet subscriptions on hold.

  • A one-off fee of CHF 25.– is charged for suspension.
  • You do not pay any monthly subscription fees during suspension.
  • The minimum contract period is extended by the respective number of months.
  • You can reactive your subscription at any time in My Swisscom.

Converting to prepaid

If the minimum contractual term of your Mobile subscription has expired, you can cancel your contract with a notice period of 60 days and switch to a prepaid offer. With prepaid you upload credit to your mobile phone in advance to pay for your calls, messages and data. Contact us if you would like to convert your Mobile subscription into a prepaid offer.

If you are a business customer, you need to create a residential contract first, before you can convert to a prepaid subscription.

Switching provider

Contact us before signing a contract with a new provider. We will take care of cancelling your existing services and ensure that you will not incur unexpected charges, expenses or delays. Please inform us if you wish to port your existing phone number to your new provider.

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Help from the Swisscom Community

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