Contact us if you would like to cancel your mobile subscription, fixed network, TV or Internet services. If you are a residential customer, your mobile contract can instead be put on hold for up to 12 months. This will ensure that you retain your mobile number and are able to use your subscription as usual once it is reactivated.
If you wish to withdraw from the contract outside the regular termination period, you will normally be charged for the outstanding instalments up to the minimum contract period.
If you would like to change your mobile subscription to a lower subscription fee within the first 12 months after signing or extending the contract, you will be charged a one-off fee of CHF 300. It does not matter whether you have purchased a device at a reduced subscription price or not. After the first 12 months, a change of subscription does not result in any costs.
The minimum contract term for a mobile subscription is 12 months. This means that if you want to cancel your mobile subscription within 12 months of signing or renewing your contract, you will be liable for the remaining monthly charges until the end of the minimum contract or extension period.
Two months’ notice is required before you can withdraw from a contract without additional costs.
You can switch to a subscription with a higher monthly charge at any time free of charge. A charge for switching will apply in the following cases:
If you don’t need your mobile subscription for a while, as a residential customer you can put your contract on hold. The suspension period can be between two and 12 months. You won't be charged any monthly fees during this period. After reactivation you can use the same telephone number again.
You cannot put fixed network, TV and Internet subscriptions on hold; the option is not available for DSL and Natel®Pro either.
If the minimum contractual term of your Mobile subscription has expired, you can cancel your contract with a notice period of 60 days and switch to a prepaid offer. With prepaid you upload credit to your mobile phone in advance to pay for your calls, messages and data. Contact us if you would like to convert your Mobile subscription into a prepaid offer.
If you are a business customer, you need to create a residential contract first, before you can convert to a prepaid subscription.
Contact us before signing a contract with a new provider. We will take care of cancelling your existing services and ensure that you will not incur unexpected charges, expenses or delays. Please inform us if you wish to port your existing phone number to your new provider.