Contact us if you would like to cancel your mobile subscription, fixed network, TV or Internet services.
Note: You can also put your mobile contract on hold. Instead of cancelling your contract and losing your mobile number, you can put your contract on hold for up to 12 months. You can then reactivate the subscription and use the same telephone number again.
If you cancel your subscription, you can keep your private Bluewin e-mail address if you request it.
If you don’t need your mobile subscription for a while, for instance if you plan to go abroad for a lengthy stay, you can put your contract on hold. The suspension period can be between two and 12 months. You won't be charged any monthly fees during this period. After reactivation you can use the same telephone number again.
You can easily set up temporary subscription suspension in the Customer Center.
You cannot put fixed network, TV and Internet subscriptions on hold; the option is not available for DSL and Natel®Pro either. However, you can deactivate specific services in your inOne Home, such as telephony or Swisscom TV.