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Swisscom bill with QR code 

On this page:
Discover how the new QR bill works, how payments are changing and how you can scan the QR code with the camera on your smartphone.

What is the bill with QR code?

The distinguishing feature of the new bill is the Swiss QR code. This contains all payment information and offers new possibilities for creating and paying bills.

  1. Receipt
  2. Payment part
  3. QR code
  4. Swisscom’s QR IBAN
  5. Equivalent to the reference on the previous orange paying-in slip.
  6. Information such as bill number, bill date etc. (depending on the product being billed).

  Please note that the QR code used in this example bill cannot be scanned. 

Paying bills with the QR code

You will not notice any significant changes as a result of the new QR paying-in slip. The new QR paying-in slip can still be used to make payments in the usual ways via online banking or in person at a post office  Please note that the standard charge of CHF 3.50, including VAT, also applies for payments made at the post office counter with the QR paying-in slip or Multimat (Bancomat with option to pay in). E-invoicing, eBill and direct debits will continue to function as normal, even after introduction of the QR paying-in slip.

Scan instead of keying in: how it works 

Tired of keying in the payment information for mobile or e-banking? With the new QR bill, you can now simply scan in this information via the QR code – using the camera on your smartphone for example.

> Go to the explanatory video from SIX

QR Code scannen mit Smartphone

FAQs

  • It reduces the manual effort involved in paying bills.
  • Scanning saves time because there is no need to type anything. Simply check the payment information.
  • Errors are reduced because manual entry is no longer necessary. All payment details are incorporated within the code.
  • The bills can still be paid online, by payment order or in person at branches of Swiss Post.

There can be various reasons why the QR code cannot be read. You can enter the payment data manually at any time or copy it from the invoice PDF or My Swisscom and transfer it to Mobile Banking. 

If you cannot scan the QR code, try the following: 

  • Check whether you are using the current version of the mobile banking app and update it if necessary.
  • Some banks cannot process all special characters contained in the QR code. In this case you have to enter the payment details manually.
  • Check whether you have to specify in the settings that you want to scan a new generation payment slip.
  • Change the distance from smartphone to bill. Sometimes the recognition does not work if the device is held too close to the bill.Close the app and open it again.
  • In rare cases, restarting the smartphone can help.

If the problem persists, please contact your bank directly.

From 1 October 2022, it will not be possible to pay bills using the current red and orange paying-in slips.

For standing orders, the ISR subscriber no. (account number on the orange payment slip) must be replaced by the QR IBAN.

You may have to adjust existing payment templates, standing orders or the master data in your accounts payable software.

The QR code contains all relevant information about the bill, including payee, payer, bill amount, currency etc.All of the information contained in the QR code is printed clearly on the paying-in slip.

No, this does not work. The QR-IBAN must always be used in combination with the respective QR reference.

Since June 2020, it has been a mandatory requirement for companies to be able to process QR bills. By the end of September 2022, all billers must have changed over to the new QR bill. 

There are currently no plans to incorporate Twint in the QR code payment part. However, the bill can still be paid via Twint in the My Swisscom app, as usual.

On the QR paying-in slip, the account number (as shown on the orange paying-in slip) has been replaced by the QR IBAN, which contains all important payee account information.

Swisscom will use the following QR IBANs:
Telecommunications and device bills: CH32 3000 0001 8769 3077 7
Bills for IT solutions business: CH84 3000 0002 8769 3077 7

Please check with the document reader manufacturer.

You can view the details of your paid, pending and due bills in My Swisscom (Customer Center) and My Swisscom Business (Business Center).

No. Swisscom is unable to provide sample bills.

Help from the Swisscom Community

Help from the Swisscom Community

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