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Swisscom bill with QR code 

Swiss payment transactions are being modernised. By the end of September 2022, all paying-in slips will be replaced by the new QR paying-in slip.

Between 1 October 2021 and spring 2022, Swisscom will be implementing a gradual changeover to the new QR paying-in slip. During the transition phase, you may receive your Swisscom bill with both the new QR paying-in slip and the previous orange paying-in slip. 

What is the bill with QR code?

  1. Receipt
  2. Payment part
  3. QR code
  4. Swisscom’s QR IBAN
  5. Equivalent to the reference on the previous orange paying-in slip.
  6. Information such as bill number, bill date etc. (depending on the product being billed).

Please note that the QR code used in this example bill cannot be scanned. 

Paying bills with the QR code

You will not notice any significant changes as a result of the new QR paying-in slip. The new QR paying-in slip can still be used to make payments in the usual ways via online banking or in person at a post office  Please note that the standard charge of CHF 3.50, including VAT, also applies for payments made at the post office counter with the QR paying-in slip. or Multimat (Bancomat with option to pay in). E-invoicing, eBill and direct debits will continue to function as normal, even after introduction of the QR paying-in slip.

Scan instead of keying in: how it works 

Tired of keying in the payment information for mobile or e-banking? With the new QR bill, you can now simply scan in this information via the QR code – using the camera on your smartphone for example.

> Go to the explanatory video from SIX(opens in new tab)

QR Code scannen mit Smartphone

FAQs

What are the benefits of the QR bill?

  • It reduces the manual effort involved in paying bills.
  • Scanning saves time because there is no need to type anything. Simply check the payment information.
  • Errors are reduced because manual entry is no longer necessary. All payment details are incorporated within the code.
  • The bills can still be paid online, by payment order or in person at branches of Swiss Post.

Why can't I scan the QR code in Mobile Banking?

There can be various reasons why the QR code cannot be read. You can enter the payment data manually at any time or copy it from the invoice PDF or My Swisscom and transfer it to Mobile Banking. 

If you cannot scan the QR code, try the following: 

  • Check whether you are using the current version of the mobile banking app and update it if necessary.
  • Some banks cannot process all special characters contained in the QR code. In this case you have to enter the payment details manually.
  • Check whether you have to specify in the settings that you want to scan a new generation payment slip.
  • Change the distance from smartphone to bill. Sometimes the recognition does not work if the device is held too close to the bill.Close the app and open it again.
  • In rare cases, restarting the smartphone can help.

If the problem persists, please contact your bank directly.

When will the current paying-in slips stop being accepted?

From 1 October 2022, it will not be possible to pay bills using the current red and orange paying-in slips.

I pay the bills with a standing order at my bank, do I need to adjust anything?

For standing orders, the ISR subscriber no. (account number on the orange payment slip) must be replaced by the QR IBAN.

Do I have to make changes to pay with a QR deposit slip?

You may have to adjust existing payment templates, standing orders or the master data in your accounts payable software.

What information does the QR code on the Swisscom paying-in slip contain?

The QR code contains all relevant information about the bill, including payee, payer, bill amount, currency etc.All of the information contained in the QR code is printed clearly on the paying-in slip.

Can the new QR-IBAN be used for a payment without a reference number?

No, this does not work. The QR-IBAN must always be used in combination with the respective QR reference.

Will other companies also be switching to the QR bill?

Since June 2020, it has been a mandatory requirement for companies to be able to process QR bills. By the end of September 2022, all billers must have changed over to the new QR bill. 

Will it be possible to pay the QR bill via Twint?

There are currently no plans to incorporate Twint in the QR code payment part. However, the bill can still be paid via Twint in the My Swisscom app, as usual.

Why does the QR paying-in slip not show the account number?

On the QR paying-in slip, the account number (as shown on the orange paying-in slip) has been replaced by the QR IBAN, which contains all important payee account information.

Swisscom will use the following QR IBANs:
Telecommunications and device bills: CH32 3000 0001 8769 3077 7
Bills for IT solutions business: CH84 3000 0002 8769 3077 7

Can existing document readers used to scan the code line still be used for the QR code?

Please check with the document reader manufacturer.

Where can I find my bill?

You can view the details of your paid, pending and due bills in My Swisscom (Customer Center) and My Swisscom Business (Business Center).

Residential customers

Business customers

Can I request an initial sample bill with QR paying-in slip from Swisscom?

No. Swisscom is unable to provide sample bills.

Any questions?

  Contact
 

Residential Customers
SMEs
Enterprise customers
  Further information
 

www.einfach-zahlen.ch/en/home.html