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Apple TV 4K

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Find information and instructions on how to install Apple TV 4K. Learn all about the device, how to set it up and get more help.

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Download the instructions PDF for more information about Apple TV 4K.

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Help topics & tips Apple TV 4K

Instructions

Frequently asked questions

All Apple TV 4K technical characteristics can be found here(opens in new tab).

If you purchased Apple TV 4K through us, you do not need an Apple ID to get started. However, an Apple ID(opens in new tab)  is required to download additional apps to your Apple TV 4K as well as to access Apple services, such as the App Store, Apple Music, iCloud, iMessage, FaceTime and more. 

The Apple TV 4K can be connected over WLAN to the Internet-Box or to the WLAN-Box. You can also use an Ethernet cable or the Powerline 2000 Connection Kit to connect the Apple TV.

To use your Swisscom remote with your Apple TV, you need to pair them.

If your remote isn't working properly after you have for example restarted your Apple TV, you need to pair the remote with Apple TV again:

  • Make sure your remote is no more than 10 centimetres away from your Apple TV.
  • For about 10 seconds, simultaneously press the remote's "MENU" and "+" button . Make sure to keep the remote close to your Apple TV.
  • On your screen you will now be asked to start the pairing.
  • After a few seconds your Swisscom remote will be paired with Apple TV and you can use it as usual.

Download the blue TV app from the Apple App Store, start the blue TV app, log in with your Swisscom login and order an additional stream. To do this, follow the instructions on the screen.

If you order Apple TV 4K via Swisscom, the blue TV app is already pre-installed and you do not need to log in as well.

The blue TV app runs on Apple TV (2015 models and newer).

With the Swisscom remote for Apple TV, you can control the volume of your TV set, your AVR or your soundbar. This can be achieved by an automatic detection of your TV/AVR/soundbar by the Apple TV, or by “learning” the original TV remote. Please check the dedicated Apple support page(opens in new tab).

With Apple TV 4K, you can only search for blue TV content using voice control from the search menu of the blue TV app.

If you are not in the search menu of the blue TV app when you hold down the microphone button and speak your search command, either Siri will be activated and search Apple for the corresponding content or the content of Apple+ will be searched without Siri. However, in either case, you will not see blue TV content.

All tips and tricks regarding the usage of Siri on the Apple TV 4K can be found here(opens in new tab)

When using blue TV via the app (e.g. on Apple TV 4K or Smart TV), the following functions and content are not available:

  • Radio
  • Teletext
  • Sub-titles
  • blue+ in UHD

Only stereo sound is provided, which can lead to delays of 12-22 seconds for Live TV.  

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Help from the Swisscom Community

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