Set up and use

WLAN-Box 5

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Scan the QR code to get started.

QR-Code

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Get to know the device

  1. Status-LED 
  2. + button 
  3. On/Off (power)  
  4. Reset
  5. Power supply port 
  6. Ethernet 2.5 Gbit/s  
  7. Ethernet 1 Gbit/s  
Steady white LED: Everything OK.
Flashing white LED:
  • Pairing in progress. Please wait for two minutes.
  • Swisscom configuration update in progress. Please wait for five minutes.
Pulsing white LED: WLAN schedule is active on the Internet-Box. The WLAN-Box 5
is not currently transmitting WLAN. 
Flashing red LED: No connection to the Internet-Box. Either the WLAN-Box 5
is not paired or it is too far away from the Internet-Box.  
Pulsing red LED: Weak connection to the Internet-Box. Place the
WLAN box 5 closer to the Internet box and as free-standing
as possible.
Steady red LED: No connection to the Internet-Box or error.  
  1. Your WLAN-Box may still be starting up. Please wait 2 minutes.
  2. If the LED lights up red again, reboot the Internet-Box and the WLAN-Box 5. 
  3. If the LED lights up red again, please restart the Internet-Box
    and the WLAN-Box 5, then repeat the pairing process.
Steady blue LED: Defective WLAN-Box 5. Please contact Swisscom for a replacement.
Please note that the LED temporarily lights up blue during the start-up process.
Wait five minutes until the process is complete.  

Frequently asked questions

Wi-Fi 7 is the latest Wi-Fi standard for the technology of the future. With the 2.4 and 5 GHz bands, the WLAN-Box 5 is compatible with all WLAN devices, regardless of their Wi-Fi standard.

Installation of WLAN-Box 5 without the My Swisscom app

  1. Select the optimal location for your WLAN-Box – as centrally as possible between the Internet-Box and the room in which you want to improve the WLAN.
  2. Connect the WLAN-Box to the mains power and switch it on.
  3. As soon as the LED on the WLAN-Box flashes red, press the plus button (+) on the WLAN-Box and then the plus button (+) on the Internet-Box. Do this within two minutes.
  4. If the WLAN-Box 5 LED shows a steady white light, the devices have been successfully paired.

Installation of WLAN-Box 5 without the My Swisscom app

  1. Place the WLAN-Box in the room in which you want to improve the WLAN.
  2. Connect the WLAN-Box directly to the Internet-Box using the Ethernet cable supplied.
  3. Connect the WLAN-Box to the mains power and switch it on.
  4. If the WLAN-Box 5 LED shows a steady white light, the devices have been successfully paired.

Change the WLAN-Box 5 settings through the Internet-Box web portal. This is where you can change your WLAN access data, configure parental controls (surf times and time limits) or display all the connected devices.

On computers

Enter http://internetbox.swisscom.ch(opens in new tab) or 192.168.1.1(opens in new tab) in your Internet browser. Note that you have access only if you are connected to your Internet Box within the network. Log in with your existing admin password. If you do not know the password, click on "Set new password" to create a new password.

On smartphones

You can access and change your main settings at home on your smartphone via the My Swisscom app.

The WLAN-Box 5 is compatible with the Internet-Box 2 and all more recent models. The Internet-Box plus and Internet-Box standard support the older WLAN standard (Wi-Fi 5) and are unable to reach the maximum WLAN speed of the WLAN-Box 5. In addition, these routers do not support the latest encryption standards, which can lead to incompatibilities with the WLAN-Box 5 For these reasons, the Internet-Box plus and Internet-Box standard are not compatible with the WLAN-Box 5.

To use Wi-Fi 7 with the WLAN-Box 5, WPA3 encryption is required. To ensure optimum WLAN-Box 5 function, WPA3 is automatically activated on the router during the installation process. Some older devices, such as WLAN printers, do not support this new standard and can therefore no longer connect to the WLAN. To connect your device (e.g. a printer) to the WLAN-Box 5, manually reset the WLAN encryption to WPA2.

The main reason for removing the third Ethernet port is the new form factor with integrated cable management.

The WLAN-Box 5 runs on low power (max. 1 watt) and therefore only emits very small amounts of radiation. It also complies with all relevant limits and guidelines.To minimise radiation, the WLAN-Box 5 can also be switched off manually. In addition, the WLAN operating time settings from the Internet-Box are transferred automatically to the connected WLAN-Boxes.

To ensure your device will use Wi-Fi 7 to connect to the WLAN-Box 5 instead of the Wi-Fi 5 or 6 of Internet-Box 2, 3 or 4, do the following:

  • Connect the WLAN-Box 5 to the Internet-Box with an Ethernet cable (WLAN Access Point).
  • Deactivate the “Synchronise WLAN status between the Internet-Box and WLAN-Box” option in the web portal.
  • Switch off the WLAN on the Internet-Box.

Yes, the guest WLAN works in the Internet-Box WLAN and in the WLAN-Box 5 reception range.

Discover the electrical energy consumption of your WLAN-Box 5 here:

Energy consumption

Check out these tips and discover how to save energy:

Tips on saving energy

Your router’s firmware will update automatically as soon as a new version is available.

Firmware informations

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