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Using your Webmail and solving send/receive problems.
You will need your Swisscom Login to use your Webmail.
Do you send and receive your e-mails using an e-mail programme (such as Outlook, Apple Mail or on your tablet/smartphone)?
Go to “Change view” (next to Search, top right) to specify whether you want the reading pane to be displayed to the right or below the e-mail list. You can switch off the reading pane by selecting the “No reading pane” option.
To access your personal folders, click on “My folders”. Subfolders are displayed by clicking on the plus icon next to the respective folder icon.
Press the “Ctrl” button (“Cmd” on Mac). Use the mouse to select the e-mails that you wish to delete and click on the recycle bin. If required, suspicious e-mails (e.g. Spam, Phishing) can be deleted without opening. Please note: e-mails are automatically deleted from the recycle bin after 30 days.
Click on the recycle bin icon to the right of the folder. Once you have confirmed the warning message, you can permanently delete everything in the recycle bin by clicking on the icon next to the “Recycle bin” folder. Follow the same procedure to delete e-mails from the “Sent” or “Spam” folders.
There are several different reasons you may not be able to send or receive e-mails.
If you can’t find an e-mail in your inbox, it is usually because the e-mail has been moved into a folder or subfolder. To find the e-mail, try the following:
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