E-mail account
How do I set my main e-mail account?
If you have more than one e-mail address, you can define your primary e-mail address in My Swisscom.
Where can I find my calendar, contacts and tasks?
After logging into Webmail, your e-mail inbox opens automatically. You can easily toggle between the e-mail, calendar, address book and tasks by clicking the icons in the main navigation menu at the top left of the screen.
How do I switch between my different e-mail addresses?
You can now use the account manager to access your separate e-mail accounts (different e-mail addresses). To do this, go to the Profile button in the top right and select the account you want.
How do I change the language?
- Click the cogwheel icon next to your profile picture.
- Select “All settings” in the dropdown menu.
- Click “General” in the menu on the left.
- Select your preferred language in the “Language and time zone” area.
How do I copy appointments and contacts from one e-mail address to another?
Each e-mail address has its own address book. You can also use “Export/import” to transfer appointments and contacts to other e-mail accounts.
How can I restore my e-mail account?
E-mail accounts will be permanently deleted 180 days after suspension. Until then, you will find a list of your accounts in My Swisscom, from where they can be restored. To do this, simply set the address in question as your primary e-mail account or switch to a higher subscription.
View/edit e-mails
How do I create a new signature?
- Click the cogwheel icon next to your profile picture.
- Select “All settings” in the dropdown menu.
- You can add a new signature in the “Signatures” area.
How can I change my e-mail layout?
- Click the cogwheel icon next to your profile picture.
- Select “All settings” in the dropdown menu.
- In the “Read” area, you can activate and deactivate the layout and preferred option(s) (e.g. text preview, date and time or message size).
How do I select or delete multiple e-mails?
- Click the cogwheel icon next to your profile picture.
- Select “All settings” in the dropdown menu.
- Select the “Checkboxes” option in the “Read” area. This allows you to select e-mails in the inbox.
You can also select e-mails using the keyboard. To do this, hold down “CTRL” or “Command” and select the e-mails individually – or all e-mails by holding down the “Shift” key and selecting the first and last e-mail.
How can I block or allow certain senders?
- Click the cogwheel icon next to your profile picture.
- Select “All settings” in the dropdown menu.
- In the “Approved and blocked senders” area, you can set who can send you an e-mail and who cannot.
Report spam à How can I report spam?
Move individual e-mails to the spam folder in Webmail using the drag-and-drop function or flag the message as spam (using the icon).
Where can I see how much storage I am currently using?
How to show and free up your storage space:
AI functions
How do I use the new AI functions in Webmail?
Three new functions with artificial intelligence (AI) are available to you in Bluewin Webmail: Summarise long emails, translate messages and suggest suitable replies. You decide yourself whether and for which e-mails you want to use AI by actively calling up the desired function.
What are the requirements for using the AI functions?
The AI functions (powered by Anthropic) are currently only available to customers with a Bluewin E-Mail advanced subscription. Consent is required for use, which you can revoke at any time in the Webmail settings. The availability for E-Mail advanced is rolled out gradually over the coming weeks.
How do I access the AI functions?
To activate the AI functions:
- Log in to Bluewin Webmail.
- Select the AI integration via the AI button.
- Click on the desired AI function («Summarise», «Translate» or «Reply»).
- Confirm your consent to use it the first time.
Note: The AI functions are in the beta phase and are being continuously developed. The offer may change dynamically.
How to set up your Bluewin e-mail in an e-mail programme on your mobile phone or computer.
With Bluewin E-Mail basic or Bluewin E-Mail advanced, you can use Webmail ad-free and have more storage space.
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