Use Webmail

On this page:
Using your Webmail and solving send/receive problems.

Using Webmail
Instructions & functions
Send/receive problems

You will need your Swisscom Login to use your Webmail.

Setting up e-mail

Do you send and receive your e-mails using an e-mail programme (such as Outlook, Apple Mail or on your tablet/smartphone)?

Set up an e-mail account now

Instructions & functions

Define e-mail view

Go to “Change view” (next to Search, top right) to specify whether you want the reading pane to be displayed to the right or below the e-mail list. You can switch off the reading pane by selecting the “No reading pane” option.

Access personal folders

To access your personal folders, click on “My folders”. Subfolders are displayed by clicking on the plus icon next to the respective folder icon.

Delete e-mails

Press the “Ctrl” button (“Cmd” on Mac). Use the mouse to select the e-mails that you wish to delete and click on the recycle bin. If required, suspicious e-mails (e.g. Spam, Phishing) can be deleted without opening. Please note: e-mails are automatically deleted from the recycle bin after 30 days.

Delete all e-mails in the “Sent”, “Recycle bin” or “Spam” folders

Click on the recycle bin icon to the right of the folder. Once you have confirmed the warning message, you can permanently delete everything in the recycle bin by clicking on the icon next to the “Recycle bin” folder. Follow the same procedure to delete e-mails from the “Sent” or “Spam” folders.

Send/receive problems

Unable to send or receive e-mails?

There are several different reasons you may not be able to send or receive e-mails.

Storage space full
If you have too many e-mails in your e-mail account, you will be unable to receive further e-mails. This also applies to e-mails in individual folders, archived e-mails and e-mails in the recycle bin. Solution: Delete the e-mails you no longer require.
Attachment larger than 15MB
Solution: Reduce the size of the attachment or send the data using a file hosting service (such as Swisscom myCloud).

No longer able to find an e-mail in your inbox?

If you can’t find an e-mail in your inbox, it is usually because the e-mail has been moved into a folder or subfolder. To find the e-mail, try the following:

Check whether the e-mail is in the spam folder or in the recycle bin.
Use the Search function to search for the e-mail: e.g. enter the sender’s e-mail address or subject in the search field of the respective folder. Now use drag & drop to move the e-mail to the inbox or to a folder of your choice.