If the LED flashes red, it means that the WLAN-Box cannot connect to the Internet-Box. Either the WLAN-Box is not paired or it is too far away from the Internet-Box. More information can be found in the instructions(opens in new tab) in the sections ‘What is pairing?’ and ‘WLAN-Box setup’.
WLAN-Box
On this page:
Here you will find all the ports and buttons on the WLAN-Box, installation instructions and technical information, and how to change the settings.
Device and ports
Download the instruction PDF to get more information about the connections and buttons of the WLAN-Box.
Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Help topics & tips WLAN-Box
Instructions, Firmware and energy consumption
Instructions (PDF)
Declaration of conformity (PDF)
Frequently asked questions
How can I change the settings of my WLAN-Box?
On the Internet-Box Web portal, you can change your WLAN access data, set up the parental control function (specify surf times and time limits) or see all connected devices.
On computers
Enter http://internetbox.swisscom.ch(opens in new tab) or 192.168.1.1(opens in new tab) in your Internet browser. Note that you have access only if you are connected to your Internet Box within the network. Log in with your existing admin password. If you do not know the password, click on "Set new password" to create a new password.
On smartphones
You can access and change your main settings at home on your smartphone via the My Swisscom app.
How much radiation does the WLAN-Box emit?
The WLAN-Box runs on low power (max. 1 watt) and therefore only emits very small amounts of radiation. It also complies with all relevant limits and guidelines.To minimise radiation, the WLAN-Box can also be switched off manually. In addition, the WLAN operating time settings from the Internet-Box are transferred automatically to the connected WLAN-Boxes.
Is the guest WLAN range also extended by the WLAN-Box?
Yes, the guest WLAN works in the Internet-Box WLAN and in the WLAN-Box reception range.
My WLAN-Box has a flashing red light. What does that mean?
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