Set up and use

WLAN Box

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Scan the QR code to get started.

QR-Code

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Get to know the device

  1. Status LED
  2. + Taste
    (WPS/DECT)
  3. Ethernet cable port
  4. On/Off (power)
  5. Port for mains adapter
  6. Reset
LED lights up white: Everything ok
LED flashes white: Swisscom configuration in progress.
Please wait for 5 minutes
LED flashes white
and red alternately:
Device pairing with the Internet-Box in progress.
Please wait for 2 minutes
LED flashes red: No connection to the Internet- Box
Either the WLAN-Box is not paired (see «What
is pairing?») or it is too far away from the
Internet-Box (see «Find position»).

LED flashes quickly red – poor connection to
the Internet-Box
Reposition the WLAN-Box. Please note the
«Find position» tips.
LED lights up red: No connection to the Internet-Box or error message
1 Check if the Internet-Box WLAN is switched on.
2 Perform pairing (see step 6).
3 If the LED lights up red again, reboot the
Internet-Box and the WLAN-Box.
4 If the LED still lights up red, position the
WLAN-Box closer to the Internet-Box.

Frequently asked questions

On the Internet-Box Web portal, you can change your WLAN access data, set up the parental control function (specify surf times and time limits) or see all connected devices.

On computers

Enter http://internetbox.swisscom.ch(opens in new tab) or 192.168.1.1(opens in new tab) in your Internet browser. Note that you have access only if you are connected to your Internet Box within the network. Log in with your existing admin password. If you do not know the password, click on "Set new password" to create a new password.

On smartphones

You can access and change your main settings at home on your smartphone via the My Swisscom app.

The WLAN-Box runs on low power (max. 1 watt) and therefore only emits very small amounts of radiation. It also complies with all relevant limits and guidelines.To minimise radiation, the WLAN-Box can also be switched off manually. In addition, the WLAN operating time settings from the Internet-Box are transferred automatically to the connected WLAN-Boxes.

Yes, the guest WLAN works in the Internet-Box WLAN and in the WLAN-Box reception range.

If the LED flashes red, it means that the WLAN-Box cannot connect to the Internet-Box. Either the WLAN-Box is not paired or it is too far away from the Internet-Box. More information can be found in the instructions(opens in new tab) in the sections ‘What is pairing?’ and ‘WLAN-Box setup’.

Discover the electrical energy consumption of your WLAN-Box here:

Energy consumption

Check out these tips and discover how to save energy:

Tips on saving energy

Your router’s firmware will update automatically as soon as a new version is available.

Firmware informations

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