Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Instructions (PDF)
Get to know the device
Buttons and connections
- WLAN button
- + button (WPS/DECT)
- Status LED
- Reset
- On / Off (power)
- Ethernet 1Gbit/s (4x)
- Analog phone / fax machine
- Ethernet 10Gbits/s
- Power adapter
- USB 3.0
- Fiber optics module 1 Gbit/s
- Fiber optics 10 Gbit/s (XGS-PON)
LED behaviour
| LED lights up white: | Everything ok |
LED flashes whiteand redin alternation: |
The device is receiving configurations from Swisscom If the LED is still flashing after 10 minutes: connect the Internet-Box to a computer with an Ethernet cable and access the swisscom.ch/start website. Once you have completed registration, you can proceed with installation (step 8) on the front page. |
| LED flashes white | The Internet-Box is being updated and will then reboot. |
| LED flashes red: | No connection to the Internet Check whether the DSL cable is correctly inserted |
| LED lights up red: | Error message Switch the Internet-Box off and back on again. Wait until the LED lights up white again. |
| LED lights up blue: | Faulty Internet-Box Please contact Swisscom to exchange it. Note: During initial installation, the LED will go blue temporarily. Wait 10 minutes until the installation process is complete. |
| Steady green LED: | Power saving function is switched on. |
Frequently asked questions
General
What is tri-band Wi-Fi 7?
Wi-Fi 7 is the latest Wi-Fi standard for the technology of the future. Alongside the 2.4 and 5 GHz bands, which have been available for several years, tri-band Wi-Fi also has a 6 GHz band. This band is low interference, because there are currently fewer devices in this range.
The Internet-Box 5 Pro is compatible with all WLAN devices, regardless of their Wi-Fi standard.
How much power does the router consume? How do I save electricity?
Discover the electrical energy consumption of your Internet-Box here:
Check out these tips and discover how to save energy:
How do I update the firmware on my Internet-Box?
Your router’s firmware will update automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. This shows the OTO number or OTO ID – a sequence of numbers and letters for identification.
How do I reset my Internet-Box 5 Pro to factory settings?
If your Internet-Box is experiencing issues and a restart doesn't solve them, the device can be reset to factory settings. Here's how to perform a reset on your Internet-Box:
- Plug in the Internet-Box and turn it on. Then, wait 2 minutes for the Internet-Box to start up.
- Perform the reset using the method shown in the image below by pressing the reset button on the underside of the device with a pointed object for 1 second.
- After a successful reset, the status LED will start to blink white, and the Internet-Box will restart.
After the Internet-Box has restarted, the LED will shine steadily white
again. The reset is successfully completed.
Router settings
How do I change the settings on my Internet-Box?
In My Swisscom, you can change your WLAN access data, configure Internet blocking for devices and see an overview of all connected devices.
How do I secure my router settings?
Thanks to the backup and restore function, the settings of your Internet-Box 3 and newer are automatically saved.
This means that your individual settings are simply retained.
This allows you to back up or restore the router settings manually:
- Open the web portal (only possible in the home network).
- Go to "Internet-Box & WLAN-Box" > "Internet-Box".
- Select "Save configuration" or "Restore configuration".
What happens if I change the settings or change the router?
If you make changes in the web portal of the Swisscom Internet-Box or in My Swisscom, the settings are automatically updated, encrypted and securely stored in My Swisscom.
Your previous settings are also automatically restored when you switch to a new Internet Box. This means you can use your new device immediately without having to reconfigure it.
Which settings are saved automatically?
These router settings are saved automatically:
- WLAN settings such as name or password (even if the backup and restore function is deactivated)
- Telephony settings (e.g. phone numbers, HD phones, phone book, local SIP accounts)
- Password for the router interface
- Network settings (IPv6)
- Swisscom DynDNS data
- Personal settings (e.g. home network, port shares, DMZ)
These settings are not saved automatically:
- Login data for DynDNS services from third-party providers (for security reasons)
- WLAN encryption (e.g. WPA3) Encryption (e.g. WPA3)
How can I deactivate the backup and restore function?
If you do not want automatic saving and restoring, deactivate the function in
My Swisscom(opens in new tab). This can be helpful if problems are caused by the individual configurations and the Internet Box needs to be reset to factory settings.
Manual backups are still possible at any time.
Regardless of whether the automatic backup and restore function is activated, you can restore the following settings at any time:
- WLAN settings:
○ SSID
○ Password
○ Encryption (default settings) - Telephony settings:
○ Incoming and outgoing phone numbers
○ HD-Phones
○ Phone book
○ Local SIP accounts - Password router web portal
- IPv6 setting
- Dynamic DNS from Swisscom
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