Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Instructions (PDF)
Get to know the device
Buttons and connections
- WLAN button
- + button (WPS/DECT)
- Status LED
- Reset
- On / Off (power)
- Ethernet 1Gbit/s (4x)
- Analog phone / fax machine
- Ethernet 10Gbits/s
- Power adapter
- USB 3.0
- Fiber optics module 1 Gbit/s
- Fiber optics 10 Gbit/s (XGS-PON)
LED behaviour
| LED lights up white: | Everything ok |
LED flashes whiteand redin alternation: |
The device is receiving configurations from Swisscom If the LED is still flashing after 10 minutes: connect the Internet-Box to a computer with an Ethernet cable and access the swisscom.ch/start website. Once you have completed registration, you can proceed with installation (step 8) on the front page. |
| LED flashes white | The Internet-Box is being updated and will then reboot. |
| LED flashes red: | No connection to the Internet Check whether the DSL cable is correctly inserted |
| LED lights up red: | Error message Switch the Internet-Box off and back on again. Wait until the LED lights up white again. |
| LED lights up blue: | Faulty Internet-Box Please contact Swisscom to exchange it. Note: During initial installation, the LED will go blue temporarily. Wait 10 minutes until the installation process is complete. |
| Steady green LED: | Power saving function is switched on. |
Frequently asked questions
What is tri-band Wi-Fi 7?
Wi-Fi 7 is the latest Wi-Fi standard for the technology of the future. Alongside the 2.4 and 5 GHz bands, which have been available for several years, tri-band Wi-Fi also has a 6 GHz band. This band is low interference, because there are currently fewer devices in this range.
The Internet-Box 5 Pro is compatible with all WLAN devices, regardless of their Wi-Fi standard.
How do I change the settings on my Internet-Box?
In My Swisscom, you can change your WLAN access data, configure Internet blocking for devices and see an overview of all connected devices.
How much power does the router consume? How do I save electricity?
Discover the electrical energy consumption of your Internet-Box here:
Check out these tips and discover how to save energy:
How do I update the firmware on my Internet-Box?
Your router’s firmware will update automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
How can I save and restore my router settings?
Once you have set it up, save your Internet-Box configuration. After replacing the router, you will then be able to restore your settings (e.g. device names). To do this, go to web portal > Internet-Box > Save configuration and choose whether to save it online in My Swisscom or locally as a file on the device.
What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. This shows the OTO number or OTO ID – a sequence of numbers and letters for identification.
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Supplementary contents
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