Internet & WLAN support

Set up, use, resolve problems: find instructions, tips and direct assistance.

​ Frequently searched topics

Setting up Internet

Slow or no Internet

Fibre‑optic expansion

Information about Internet devices

Connecting devices to WLAN

​​ Other topics

Change your Internet subscription

Current error messages

Information about WLAN‑Box

WLAN‑Box positioning and setup

Energy‑saving tips

Box replacement

WLAN name and password

Better Wi‑Fi reception at home

4 tips to optimise your WLAN(opens in new tab)

Payment and parental controls

Create secure WLAN access for your visitors only.

Our staff will help you find the best product.

You can reach us Monday to Saturday between 8 am and 8 pm.

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Möchten Sie etwas bestellen?  Wir beraten Sie

Manage in My Swisscom

Manage your Swisscom products and services in your personal account.

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The digital assistant Sam helps you with questions about your Swisscom products.

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Help from customers

Get a quick answer from experienced Swisscom customers.

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