WLAN-Box 2 

On this page:
Here you will find all the ports and buttons on the WLAN-Box 2, installation instructions and technical information, and how to change the settings.

To the products in the Shop

Device and ports

Download the instruction PDF to get more information about the connections and buttons of the WLAN-Box 2.

Internet Box Light

Looking for a different WLAN-Box?

Set up and use

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Scan the QR code to get started.


App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Help topics & tips WLAN-Box

Instructions, Firmware and energy consumption

Frequently asked questions

On the Internet-Box Web portal, you can change your WLAN access data, set up the parental control function (specify surf times and time limits) or see all connected devices.

On computers

Enter http://internetbox.swisscom.ch(opens in new tab) or in new tab) in your Internet browser. Note that you have access only if you are connected to your Internet Box within the network. Log in with your existing admin password. If you do not know the password, click on "Set new password" to create a new password.".

On smartphones

You can access and change your main settings at home on your smartphone via the My Swisscom App

The WLAN-Box 2 runs on low power (max. 1 watt) and therefore only emits very small amounts of radiation. It also complies with all relevant limits and guidelines. To minimise radiation, the WLAN-Box 2 can also be switched off manually. In addition, the WLAN operating time settings from the Internet-Box are transferred automatically to the connected WLAN-Boxes.

Yes, the guest WLAN works in the Internet-Box WLAN and in the WLAN-Box 2 reception range.

You have a number of options to prevent a Wi-Fi 6-enabled device from switching to Wi-Fi 5 within the range of an Internet-Box 2, plus or standard:

  • Use an Ethernet cable (WLAN access point) to connect the WLAN-Box 2 to the Internet-Box.
  • In the Web-Portal(opens in new tab) switch off WLAN synchronisation under “Synchronise WLAN status between the Internet-Box and WLAN-Box”.
  • Switch off the WLAN on the Internet-Box.

If the LED flashes red, it means that the WLAN-Box 2 cannot connect to the Internet-Box. Either the WLAN-Box is not paired or it is too far away from the Internet-Box. More information can be found in the instructions(opens in new tab) in the sections ‘What is pairing?’ and ‘WLAN-Box setup’.

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.