Set up and use
Frequently asked questions
How do I change the settings on my Internet-Box?
In My Swisscom, you can change your WLAN access data, configure Internet blocking for devices and see an overview of all connected devices.
How much power does the router consume? How do I save electricity?
Discover the electrical energy consumption of your Internet-Box here:
Check out these tips and discover how to save energy:
How do I update the firmware on my Internet-Box?
Your router’s firmware will update automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
How can I save and restore my router settings?
Once you have set it up, save your Internet-Box configuration. After replacing the router, you will then be able to restore your settings (e.g. device names). To do this, go to web portal > Internet-Box > Save configuration and choose whether to save it online in My Swisscom or locally as a file on the device.
What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. This shows the OTO number or OTO ID – a sequence of numbers and letters for identification.
Help from the Swisscom Community
Know more together: Our community with over 10,000 active users will be happy to support you.