Swisscom Box 21
On this page:
Information and instructions for installing the Swisscom Box (IP1800). Learn all about the connections and get more help.
Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Swisscom Box 21.
Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Help topics & tips Swisscom Box 21
Instructions and energy consumption
Instructions (PDF)
Declaration of Conformity (PDF)
Frequently asked questions
What do the LEDs on my Swisscom Box mean?
Steady white LED: The Swisscom Box is switched on.
LED does not light up: The Swisscom Box is switched off.
Steady red LED: The Swisscom Box is on standby or has no Internet connection.
Which Internet routers are suitable for the TV-Boxes?
The TV-Boxes can be connected with all Swisscom routers. With one restriction: the Voice Assistant cannot be used with the Centro Business router.
Can I combine several TV-Boxes?
Yes, each household can use up to 5 Swisscom TV-Boxes. You can use any TV-Boxes. However, please note the device restrictions.
Can I also use blue TV without a TV-Box?
Yes, you can also use Blue-TV without a Swisscom TV-Box. Find out more about using blue TV in the browser, via the app or with a third-party provider.
Do I have to return my old TV-Box?
The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.
Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.