Swisscom Box 21

On this page:
Information and instructions for installing the Swisscom Box (IP1800). Learn all about the connections and get more help.

Device and ports

Download the instruction PDF to get more information about the connections and buttons of the Swisscom Box 21.

Internet Box Light

Set up and use

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Scan the QR code to get started.


App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Help topics & tips Swisscom Box 21

Instructions and energy consumption

Frequently asked questions

Steady white LED: The Swisscom Box is switched on.

LED does not light up: The Swisscom Box is switched off.

Steady red LED: The Swisscom Box is on standby or has no Internet connection.

The TV-Boxes can be connected with all Swisscom routers. With one restriction: the Voice Assistant cannot be used with the Centro Business router.

Yes, each household can use up to 5 Swisscom TV-Boxes. You can use any TV-Boxes. However, please note the device restrictions.

Yes, you can also use Blue-TV without a Swisscom TV-Box. Find out more about using blue TV in the browser, via the app or with a third-party provider.

The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.

More information on returns

New and only with Android 12 The TV will be updated to the new operating system in a staggered release in 2024.

The TV experience remains the same. You can still access all TV content and features as before. Android 12 additionally offers some optional new features, such as Google Assistant, Google Play and Chromecast built-in™.

To be able to use Swisscom Box 21, you will first need to accept Google’s Terms of Service.

We do not send any data to Google. This applies in particular to blue TV usage. If you use features such as Google Assistant or Google Play, these are subject to the same regulations as the use of other Google features, which have to be accepted in advance.

You will only need a Google account for additional features such as Google Play.

Create a Google Account(opens in new tab)

Select the Apps option on the home screen. This will take you to all pre-installed apps. To add more apps, open the Google Play app.

Chromecast built-in™ lets you stream your videos, photos and music from your smartphone right to your TV. You can also use Chromecast built-in to view content from the most common streaming apps on the TV from an Apple device.

Go to Google instructions(opens in new tab)

You can also use the myCloud app to view photos from your mobile phone on the TV.

How it works

Swisscom Voice Control can be used to search for content on blue TV or to control the TV-Box (e.g. change channels, adjust the volume, start a recording, open the TV Guide). To activate, simply press the microphone button on the blue TV remote control.

You can use the Google Assistant to search for movies and programmes on live TV or streaming apps such as Netflix, ask for recommendations, control Smart Home devices and more. To activate, select the microphone icon on the home screen (top left) or via the Options menu.

Google, Google Play, Android TV, Chromecast built-in and other marks are trademarks of Google LLC.  

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