Set up and use

Internet Box 3

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Scan the QR code to get started.


App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Get to know the device

Internet-box 4
  1. WLAN button
  2. Connection button (WPS /
  3. Status LED
  4. Reset
  5. Analogue telephones/fax
  6. Ethernet 1 Gbit/s
  1.  Ethernet 10 Gbit/s
  2. USB 3.0
  3. Fibre optic 10 Gbit/s (XGS-PON)
  4. Fibre optic 1 Gbit/s
  5. On/off (Power)
  6. Power adapter
LED lights up white: Everything ok
LED flashes white
and red
in alternation:
The device is receiving configurations from Swisscom
If the LED is still flashing after 10 minutes:
connect the Internet-Box to a computer with an
Ethernet cable and access the website. Once you have
completed registration, you can proceed with
installation (step 8) on the front page.
LED flashes white The Internet-Box is being
updated and will then reboot.
LED flashes red: No connection to the Internet
Check whether the DSL cable is correctly inserted
LED lights up red: Error message
Switch the Internet-Box off and back on again.
Wait until the LED lights up white again.
LED lights up blue: Faulty Internet-Box
Please contact Swisscom to exchange it.
Note: During initial installation, the LED will
go blue temporarily. Wait 10 minutes until the
installation process is complete.

Frequently asked questions

In My Swisscom, you can change your WLAN access data, configure Internet blocking for devices and see an overview of all connected devices. 

(opens in new tab)Go to My Swisscom (opens in new tab)

Discover the electrical energy consumption of your Internet-Box here:

Energy consumption

Check out these tips and discover how to save energy:

Tips on saving energy

Your router’s firmware will update automatically as soon as a new version is available.

Once you have set it up, save your Internet-Box configuration. After replacing the router, you will then be able to restore your settings (e.g. device names).  To do this, go to web portal > Internet-Box > Save configuration and choose whether to save it online in My Swisscom or locally as a file on the device. 

Log into the Web portal

If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. This shows the OTO number or OTO ID – a sequence of numbers and letters for identification. 

No suitable answer found?

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.