Internet-Box 4 for fibre

On this page:
An overview of the ports on the Internet-Box 4 and instructions on setting up your router.

Order device

Device and ports

Download the instruction PDF to get more information about the connections and buttons of the Internet-Box 4.

Internet Box Light

Set up and use

App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Scan the QR code to get started.


App instructions

The My Swisscom App will guide you through a step-by-step setup process for your device.

Help topics & tips Internet-Box 4

Instructions, Firmware and energy consumption

Internet-Box 3 Unboxing und Inbetriebnahme

In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 3 und erklärt dir wie man diese Installiert.

Frequently asked questions

Your Internet-Box settings are easy to manage in My Swisscom or via the web portal. You can change your WLAN access data, configure Internet blocking for devices and access an overview of all connected devices.

In My Swisscom

You can access and change the most important settings via the web or app.
Go to My Swisscom

In the web portal of the Internet-Box

Enter or in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.

Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.

Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.

Swisscom Login overview

WLAN & router overview

LED lights up white: everything is OK
LED flashes white and red: Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page Register your Internet-Box there.
LED flashes white: update in progress. The Internet-Box will then restart.
LED flashes red: no Internet connection. Check whether the DSL cable is
correctly inserted.
LED lights up red: error message. Switch the Internet-Box off and on again.
Wait until the LED lights up white again.
LED lights up blue: faulty Internet-Box. Please contact us for a replacement.
Note: during initial installation, the LED will go blue temporarily.
Wait 10 minutes until the installation process is complete.

You will find the Swisscom router WPS button or connection button on top of the router at the front, in front of the WLAN button. See the PDF instructions(opens in new tab) for more help.

If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. You will find it in your living room or hallway. The fibre-optic socket will show the OTO number or OTO ID – a sequence of numbers and letters for identification.

Help from the Swisscom Community

Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.