Mobile phone support

Set up, use, resolve problems: find instructions, tips and direct assistance.

​ Frequently searched topics

Blocking and replacing a SIM

Forgotten PIN/PUK

Using your mobile phone: instructions

Setting up a new mobile

Fix mobile faults

Setting up COMBOX®/listening to messages

​​ Other topics

Top up prepaid credit (Cockpit)

Roaming: charges from abroad

Current error messages

​Extending contracts

1 subscription for several devices

SMS services 444

Lost/stolen mobile phone

Mobile phone repair

Blocking unsolicited calls

Get the «We are Family!» discount

SMS filter against smishing(opens in new tab)

Payment and parental controls

Mobile protection: Easy Protection

Ordering, setting up and using an eSIM

Our staff will help you find the best product.

You can reach us Monday to Saturday between 8 am and 8 pm.

Get support

Möchten Sie etwas bestellen?  Wir beraten Sie

Manage in My Swisscom

Manage your Swisscom products and services in your personal account.

Open My Swisscom(opens in new tab)

Chat with Swisscom

The digital assistant Sam helps you with questions about your Swisscom products.

Start Chat

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Help from customers

Get a quick answer from experienced Swisscom customers.

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