Set up and use

Internet Box Light

Get to know the device

Internet Box 3 Anschlüsse


Your WLAN can be easily switched on and off by
pressing this button . If the LED in the button lights
up, the WLAN is switched on.



Press the + button:
> to add WPS-compatible devices to the WLAN.
> to connect HD phones to the Internet-Box.

LED lights up white: Everything ok
LED flashes white
and red in alternation:
The device is receiving configurations from Swisscom
If the LED is still flashing after 10 minutes:
connect the Internet-Box to a computer with an
Ethernet cable and access the website. Once you have
completed registration, you can proceed with
installation (step 7) on the front page.
LED flashes red: no connection to the Internet
Check whether the fibre optic cable is correctly
LED lights up red: Error message
Switch the Internet-Box off and back on again.
Wait until the LED lights up white again.

Frequently asked questions

In My Swisscom, you can change your WLAN access data, configure Internet blocking for devices and see an overview of all connected devices. 

(opens in new tab)Go to My Swisscom (opens in new tab)

Discover the electrical energy consumption of your Internet-Box here:

Energy consumption

Check out these tips and discover how to save energy:

Tips on saving energy

Your router’s firmware will update automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually. 

Once you have set it up, save your Internet-Box configuration. After replacing the router, you will then be able to restore your settings (e.g. device names).  To do this, go to web portal > Internet-Box > Save configuration and choose whether to save it online in My Swisscom or locally as a file on the device. 

Log into the Web portal

If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. This shows the OTO number or OTO ID – a sequence of numbers and letters for identification. 

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.